Support
Service & Support
Reliable support over the entire product life cycle
Here you will find all services related to our products and solutions. In particular, this includes product support, repairs, training and device upgrades. Our aim is to ensure reliable operation and provide you with expert support for all technical and application-related questions.
Sales Consulting
Our support team is ready to help you with product-specific questions and problems
X2E Wiki
The X2E Wiki gives you access to our software, firmware and operating instructions, among other things
Repairs
Would you like to return a device to us? Here you will find all the necessary information
Training courses
Practical training for the safe and efficient use of our products and systems
Sales Consulting
Do you have any questions? We have answers!
Our telephones are manned Monday-Friday from 08.00 – 17.00.
Never reached anyone? Then write us an e-mail.
Product inquiries
- +49 6349 99599 211
- sales@x2e.de
Technical support
- +49 6349 99599 200
- xoraya@x2e.de
X2E Wiki
The X2E Wiki offers a wide range of resources such as firmware, software, operating instructions and other relevant information and tools. To be able to access these resources, you first need access. Please send us an e-mail to wiki@x2e.de.
Repair & return
Return in three steps
Would you like to return a device to us for a hardware upgrade or repair? To make the return process as simple and efficient as possible, please proceed as follows:
- 1. request return
- 2. fill in the form
- 3. return the device
If you need assistance during the return process, you can contact X2E Support at any time. Please do not send any devices back to us without a return form!
Training courses
Training on all aspects of our products - for fast and efficient use
We offer various training courses on request. If you are interested in one of our training courses, you can contact us at any time. We will be happy to send you the relevant registration forms without obligation – just give us a call or send us an e-mail. If you have decided to take part in a training course, please complete the registration forms and send them to us at least two weeks before the start of the course.